Terms and conditions

Thank you for choosing JMS First Aid Training to provide your training

We look forward to welcoming you on one of our courses shortly. This document provides you with all the information that you need ahead of your course and sets out our Terms and Conditions (“Terms”). If you still have any questions please do not hesitate to contact us.

Throughout this document all references to “us”, “we” and “our” refer to JMS First Aid Training.


Unless agreed separately and in writing, it is an express condition on booking a course that the full payment is required, and cleared by our bank, in advance of the course start date and within 30 calendar days of the invoice. In the event that payment is not made, we reserve the right to withdraw your booking without notice.

Cancellation must be made in writing and received by us by the dates outlined below and at least one calendar week prior to the course start date for any refund to be payable. No refund will be payable for cancellation within one calendar week. Non-attendance at any course will mean that the full fee remains payable and no refund will be due.

In the event of notice of cancellation by you, the following proportion of the total amount due will be payable. These terms are non-negotiable: –

  • More than four calendar weeks’ notice prior to course start date – a full refund will be given
  • Cancellation within four calendar weeks of start date: – 50% refund payable
  • Cancellation within two calendar weeks of start date: – 25% refund payable
  • Cancellation within one calendar week of start date: – no refund payable

Whilst this may appear harsh we ask our clients to appreciate that, as a company committed to the excellence of their training, we invest more and more resource, both human and capital, the nearer a course start date approaches.

If you are transferring to another course, the charges applicable would be those as for cancellation and dependent upon the date the transfer is confirmed.


We cannot be held responsible for any incident or occurrence outside our control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.


On the first day of the course please ensure that you bring:-

  • Some form of photo identification  e.g. photocard driving license – ESSENTIAL
  • Comfortable clothes suitable for rolling around the floor.
  • Lunch (if not provided)
  • Pen and paper for note taking should you decide.
  • Any balancing payment for the course if necessary!

In order to meet the assessment standards of the course, and as a courtesy to other attendees it is essential that all delegates:-

  • attend every session in full
  • are punctual, adhering to start and finish times of each session
  • ensure that the mobile phones are switched off and placed away during the sessions

If, for any reason, these guidelines are not complied with, we reserve the right to request a delegate to leave the course and not complete their qualification.


By its nature First Aid Training is both practical and active. As such we would expect all participants to be capable of kneeling, bending, lying down, performing simulated CPR and able to take a full and active part by acting as casualties for both the trainer(s) and each other.

Delegates will also need a basic command of English (defined as Level 2). Whilst we are often able to provide support to people who, for example, do not have English as a first language our ability to do so is limited by the time available and the number of people who will require assistance. We may, occasionally, be able to make special arrangements if requested in advance – please contact us if you need any guidance.

Delegates selected for certified first aid training must be those who are reliable and likely to remain calm in an emergency. In addition, they should have the aptitude and ability to cope with an intense course of study and be able to use the knowledge and skills learnt during the course.

For certain courses, delegates must not suffer from any medical or other condition which would restrict their ability to undertake practical work which can be an essential part of the training. If, in the opinion of JMS instructor(s), a delegate is considered unable to fully participate then a full qualification may not be awarded subject to assessment criteria. In this event, no refund will be payable.


JMS First Aid Training is an approved centre and member of Qualifications Network UK (QNUK), which is the awarding body that regulates qualifications on the Regulated Qualifications Framework (RQF) as regulated by OfQual.

When attending and successfully completing an accredited RQF course, all course paperwork is submitted by us to QNUK for verification. Once a course is undertaken, certificates will normally be issued within three to four weeks of completion, PROVIDING that full payment has been received.

All appeals regarding the assessment outcome will be dealt with via the Appeals Policy which can be viewed on request or is available on the JMS Facebook Page.


When we run an in-house course, it is likely that the hosting organisation will be responsible for all domestic arrangements such as provision of the training room, refreshments, toilet facilities and so on.

For open courses, however, we will provide the training venue and ensure that refreshments and toilet facilities are available.


JMS First Aid Training carries public liability insurance to a limit of £7,000,000 for any one incident. All property provided by and used by us on our courses is insured against accidental damage. The client is required to insure any equipment provided for in-house training against accidental damage.

For in-house courses the hosting client is required to ensure compliance with any legislation, regulation, Code of Practice or guidance laid down by the Health and Safety Executive with regard to the suitability of premises provided. We will request details of the course venue (e.g. training room size) before confirming a course.

Where appropriate, delegates will be advised of any possible hazards which may be present during the course and any procedures they should adopt to eliminate or minimise the risks pertaining to the hazards. We shall not be liable for any loss, damage, expense, injury or delay of any kind to the client, employee of the client or any third party, by any act, default or omission howsoever caused, except insofar as such liability cannot be excluded by law.


Should you have any further questions before, during or after the course please contact us using the details at the foot of this document. This can include detail about our other policies including Appeals, Complaints, Data Protection & Privacy Notices all of which can also be accessed from our website.